Respond faster & deliver amazing customer service.
Better service starts with faster routing. Get the right Case to the right rep - instantly.
Smarter Salesforce routing. Case closed.
More responsive.
Faster response times.
Don’t keep customers waiting. Automatically assign Cases to the right rep for faster responses and first-contact resolutions.
Faster response times.
Don’t keep customers waiting. Automatically assign Cases to the right rep for faster responses and first-contact resolutions.
Faster response times.
Don’t keep customers waiting. Automatically assign Cases to the right rep for faster responses and first-contact resolutions.
More fair.
Keep the workload balanced.
You can’t argue with smart, rules-based routing logic. Ensure workloads are fair and unworked Cases get quickly reassigned.
Keep the workload balanced.
You can’t argue with smart, rules-based routing logic. Ensure workloads are fair and unworked Cases get quickly reassigned.
Keep the workload balanced.
You can’t argue with smart, rules-based routing logic. Ensure workloads are fair and unworked Cases get quickly reassigned.
More accountable.
The definitive performance report.
Don’t spend days crunching the numbers. Get real-time reports directly in Salesforce.
The definitive performance report.
Don’t spend days crunching the numbers. Get real-time reports directly in Salesforce.
The definitive performance report.
Don’t spend days crunching the numbers. Get real-time reports directly in Salesforce.
More proactive.
Independently update your workflows.
Update routing rules and rep availability in seconds without needing a Salesforce Admin or developer.
Independently update your workflows.
Update routing rules and rep availability in seconds without needing a Salesforce Admin or developer.
Independently update your workflows.
Update routing rules and rep availability in seconds without needing a Salesforce Admin or developer.
"Salesforce should buy this app! Amazing customer service, incredible UI and advanced optionality that significantly extends routing logic in Salesforce for both Sales and Service Cloud. Gold standard of what an AppExchange solution should be."
"Distribution Engine has been a game changer in helping us respond to Support Cases faster. In just the first week of using it we reduced response times by 250%."
"I cannot say enough wonderful things about this app! It gives our teams the flexibility to manage the assignment rotation how they need to without investing multiple hours each day into the manual distribution of cases."
"The implementation was super easy, the onboarding magnificent and their technical support is very prompt and always on point. Fantastic tool really a must have."
"Setting up the app was extremely straightforward. It’s got to the point where we’ve handed over the keys to our Customer Service team and Sales Ops managers, and they’re running with it. As far as management and setting up goes it’s been really great."
"Distribution Engine is a fundamental part of our business! ... When we run into a need that is a little tougher to solve for, their OUTSTANDING support team is here for us."
Who is Distribution Engine for?
Can Distribution Engine assign Leads and Cases to a specific owner?
Are Distribution Engine and Booking Engine Salesforce Native?
How can Distribution Engine help my team respond faster?
What types of object can I route with Distribution Engine?
Is there a free trial available?
How can I ensure manageable workloads for my team?
What data can I track with Distribution Engine?
Does it report on volumes, response times and SLA compliance?
Take us for a spin with a 30 day Free Trial
Experience the full set of features within your Salesforce Sandbox.
%20dark.avif){kind=icon}
USA: Distribution Engine a DBA name of NC Squared, Inc. 2810 N Church St PMB 74040, Wilmington, DE.
UK: Distribution Engine a trading name of NC Squared Limited. 60 Windsor Avenue, London, SW19 2RR. VAT: GB 123 9771 03